Terms & Conditions
Terms and Conditions
Please read carefully as these terms apply to each individual order that is placed
Ordering & Acceptance
When an order is placed we will review your order and once it has been accepted we shall confirm back to you our acceptance of the order and at the same time confirm the full cost of the order excluding Postage and Packing costs. Please note our obligations to fulfil an order and your obligations to pay for the order do not commence until the order has been accepted by us. Acceptance is only provided by email.
Once your order has been accepted, the following payment terms and conditions are applicable:
Where the order value (excluding Postage & Packing) is under £100 we require full payment (excluding Postage & Packing) before work commences on the order.
If your order is accepted within 4 weeks of the expected completion date, payment in full (excluding Postage & Packing) is required at the time of order acceptance.
If your order is accepted more than 4 weeks in advance of the expected completion date a 50% non refundable/returnable payment (excluding Postage & Packing) is required at the time of order acceptance and the balance is payable no less than 4 weeks before the expected completion date of the order.
Please note that once an order has been accepted any delay in payment can result in delayed production of your order which may delay delivery dates. Therefore it is important that payment is made promptly to ensure there is no delay in production or delivery. We cannot be held responsible if your order is delayed due to late or delayed payment.
Postage & Packaging
Please note the cost of postage and packing will not be known until the order is complete. You will be notified of the postage and packing cost at the date of completion and this will be payable before the order is dispatched. Goods will only be dispatched after full payment of each stage (including Postage and Packing) has been received and cleared.
It is important to note that all accepted orders are quoted excluding Postage and Packing; these costs can only be calculated once the work on each stage of your order has been completed and will be added to the final cost for that stage. Please note that if you require your order to be delivered in stages then this will increase the overall Postage and Packing cost.
All delivery services are charged at cost and will require a signature. It is your responsibility to ensure you are available for signature.
Delivery Price Guide (indicative only)
Specification Postage Method Delivery Guide Price Delivery Guide Price
Orders under £50 in value Royal Mail Recorded Delivery Size dependentOrders over £50 in value Royal Mail Special Delivery Up to 1kg - £8.55 - 1kg to 2kg - £11.00
and less than 2kg in weight
Orders over 2kg in weight Royal Mail Special Delivery 2kg to 10kg - £26.60
Or Courier Courier circa £15.00£22.00
to high charges for delivering to certain locations please email for
alternative delivery charges to the following locations:-
Isles of Scilly
Isle of Wight
Isle of Man
Scottish Offshore Islands
Scottish Postcodes IV, HS, KA, KW, PA, PH, ZE
For Europe & Worldwide delivery please request a quotation.
Payment methods accepted are:
- Cheque made payable to Debbie Akal (requires 5 working days to clear)
- Bank transfer (see Order Form)
- Credit and Debit card payment via Nochex.
Prices are subject to change without notice. Any price change will not affect orders that have already been accepted.
Requirements & Approval
From time to time our suppliers & manufacturers change the specifications and availability of certain materials without notice. Therefore we highly recommend that your order includes all your stationery requirements and that you order a sufficient quantity of ‘spares’ to allow for such things as mistakes, extra guests, keepsakes etc. We cannot be held responsible if subsequent orders cannot be fulfilled due to discontinued materials.
Proof-reading is the sole responsibility of the customer. Whilst every precaution is taken to ensure all information is correct, it is your responsibility as our customer to proof read and check through all the wording and dates.
We cannot be held responsible for any errors that go unnoticed after the proofs have been approved. Where names are being used, e.g. invitation guest lists, place cards, table plans etc, names must be sent by email in a WORD DOCUMENT to ensure correct spellings.
By signing the documentation you are agreeing that all documents have been proof read and checked.
Although we do recommend you order a small amount of excess stationery, there are no refunds offered on such excesses.
We undertake to ensure the general design of each item is the same, however the customer accepts that each item is handmade therefore slight differences may occur between each individual item.
Cancellations & Alterations
If you decide to change or cancel an order you are required to notify us as soon as possible. Once we are able to act upon your notice to change or cancel we will use best endeavours to cease production of your order as soon as we are able to do so in order to minimise the cost to you.
If any changes are made to an accepted order additional charges may apply.
Should an accepted order be cancelled (for whatever reason) all payments already made are non refundable / returnable. If an order is cancelled after production has commenced and the work in progress has incurred costs in excess of any payment(s) paid, there will be an additional charge payable for the work produced to date.
If the order is partially cancelled we reserve the right to charge a cancellation fee to cover the cost of materials and/or work in progress to date on the cancelled portion of the order.
If changes are made to an order after the final draft has been submitted and where the work has already taken place (for example changing the order of names on a table plan) additional charges will be made for additional work and materials where applicable.
All items that we produce are checked thoroughly by 2 people and photographed prior to despatch and as such are sent out in perfect condition. We recommend you inspect the goods immediately upon receipt. In the unlikely event of production error or damage occurring during transit you must notify us immediately (or at least within 7 days of receipt) so that we can arrange replacements as soon as possible. Failure to notify us within this timescale will invalidate any claim you may have for production errors or damaged goods. Where a claim is being made you must retain all goods and packaging for inspection, as failure to do so will invalidate your claim to a free of charge replacement.
Where there is a dispute regarding production errors or damage we may require you to return the goods to us for inspection. In such circumstances you are responsible for the cost of returning the goods to us. Following inspection of the goods, if we deem the error or damage has been caused by either a production error or our delivery/courier provider then we will refund you the cost of returning the goods to us and provide you with a free of charge replacement. In the event that the error or damage is deemed not to have been caused by a production error or our delivery/courier provider no refund or free of charge replacement will be available to you.
All items except table stationery will have the "Beadazzle Designs" information on the back. This information should not be reproduced on any other stationery materials without the prior express written consent of Beadazzle Designs.
The sole responsibility of gaining copyright permission for use of hymns in the Order of Service rests with the customer.
In accordance with the 1998 data protection act, all data collected is solely used by "Beadazzle Designs" and will not be used for any other purpose unless required to do so by Law.
Registered Trading Address
7 Alexandra Road